Returns & Refund

Can I return or exchange my product?

At GLYD, we take care to ensure every order reaches you in perfect condition. We’re unable to accept returns or exchanges on products that have been opened or used.
If your order arrives damaged, leaked, or incorrect, we’ll make it right. Please reach out to us with clear photo or video evidence, and our team will arrange a prompt replacement.
When are returns not accepted?

We are unable to accept returns for:

⦁ Products that have been opened or used.
⦁ Products that were damaged after delivery.
⦁ Orders placed incorrectly by the customer.
⦁ Changes of mind or personal preferences.

All return requests are reviewed with care, and decisions are made at GLYD’s discretion in line with applicable consumer laws.
What if my package arrives damaged?

If your order arrives damaged, please email us at support@glydbeauty.com with your order id and clear photos or video of the item.
Our team will review this promptly and ensure it’s resolved with care.
How soon will I get my refund?

Once your return has been received, it will be carefully inspected within 14 days. We aim to process refunds as promptly as possible, though this may take up to 14 days from the date of receipt.
If approved, your refund will be issued to your original payment method. Please allow up to 72 hours for the amount to reflect in your account once it has been processed.
When should I raise a return or refund request?

All return or refund requests must be raised within 48 business hours of your order being delivered. Requests received after this period will not be eligible for review.
How will I receive my refund?

If your return request is approved, your refund will be processed to the original payment method used while placing the order.
When will my refund be processed?

Once we receive your returned product (where applicable) and complete the necessary inspection, we will begin processing your refund. The refunded amount may take 14 business days to reflect in your account, depending on your bank or payment provider.
Can my refund request be rejected?

Yes. Refund or return requests may be declined if they do not meet our Returns & Refund eligibility, including requests made after 48 business hours from delivery or where the product shows signs of use, damage after delivery, or does not qualify for a return.
My order is delayed. Can I request a refund?

Once your order has been dispatched from our warehouse, it is with our delivery partner. While we closely monitor every shipment and follow up whenever needed, delivery timelines are not always within our control.
Refunds cannot be issued for delayed deliveries. We appreciate your patience and understanding while your order is on its way.
Do I need an unboxing video to raise a claim?

Yes. A clear, continuous unboxing video is mandatory for all returns, replacement, or refund requests.
When is an unboxing video required?

Please provide an unboxing video if your request relates to:

⦁ Damaged products
⦁ Missing items
⦁ Incorrect or wrong products
⦁ Defective or non-functional products
⦁ Any return, replacement, or exchange request
What happens if I don't have an unboxing video?

Claims submitted without a valid unboxing video will not be eligible for review or approval.